Terms of Service

Effective November 15, 2026

These terms govern your use of GTLX (the "Service"). By using the Service you agree to them. If you don't agree, please don't use the Service.

1. What the Service is

GTLX is an independent, unofficial interface for the messaging features of your existing ViaPath / GettingOut account. It is not made, endorsed, sponsored, or supported by ViaPath Technologies, Inc., GTL, or any correctional facility or agency. ViaPath may change or restrict its systems at any time, which may cause parts of the Service to stop working without notice.

2. Your account and responsibilities

• You must be 18 or older and sign in only with a ViaPath account that belongs to you.
• You remain bound by ViaPath's terms and policies and by the rules of each facility. You are responsible for making sure your use of the Service complies with them.
• You are responsible for everything sent from your account, including scheduled messages.
• Keep your devices secure and sign out on shared computers.

3. Messages, charges and moderation

• Messages, photos and videos are sent through ViaPath and are charged to your ViaPath balance at ViaPath's rates. We don't set, collect, or refund those charges.
• All messages remain subject to facility monitoring, review, delay, and denial. The Service's word check is only a courtesy and does not guarantee approval.
• Scheduled messages are sent only while the Service is running and you remain signed in. They may be late or missed because of outages, ViaPath changes, or insufficient balance. Don't rely on them for anything time-critical.

4. Acceptable use

You agree not to use the Service to:

• break any law, facility rule, court order, or ViaPath policy;
• harass, threaten, or harm anyone, or coordinate anything that endangers safety or security;
• get around facility monitoring, content review, or communication restrictions;
• access an account that isn't yours, or interfere with or overload the Service or ViaPath's systems.

We may suspend access for anyone who violates these terms.

5. Your content

You keep ownership of the messages, photos, and notes you create. You give us permission to store and process them only as needed to run the Service for you, as described in the Privacy Policy.

6. No warranty

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, and uninterrupted operation. We don't guarantee that messages will be delivered, approved, or sent on time.

7. Limitation of liability

To the fullest extent the law allows, GTLX and its operators are not liable for any indirect, incidental, special, or consequential damages, or for lost messages, missed communications, account charges, or account actions taken by ViaPath or any facility, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us to use the Service (currently zero).

8. Changes and termination

We may change, suspend, or discontinue the Service, or update these terms, at any time. Significant changes will be noted on this page. You can stop using the Service at any time by signing out and, if you like, asking us to delete your data.

9. Trademarks

"ViaPath" and "GettingOut" are trademarks of their respective owners. They are used here only to identify the accounts the Service works with. That use doesn't imply any affiliation or endorsement.

10. Contact

Questions about these terms: use the contact form.